Cancel/Change Order Policy

1. Order Cancellation Windows

Cancellation requests are prioritized based on their proximity to the time of order placement. To maximize the likelihood of a successful cancellation, requests should be submitted as soon as possible before the daily order cutoff.

1.1 The Daily Cutoff Influence

As outlined in our Shipping Policy, Giftrstore observes an order cutoff time of 5:00 PM (EST), Monday through Friday. Orders that have passed this cutoff on their respective business day are often electronically transmitted to our warehouse for immediate picking and packing. Once this transmission occurs, we cannot guarantee that our staff can physically locate and extract your parcel from the outbound shipment manifest.

2. Permissible Order Changes

If your order has not yet entered the final stages of the 1-3 day handling process, we may be able to facilitate specific modifications. These include:

• Shipping Address Corrections: Adjusting typos or apartment numbers to ensure your dresses or mini bags reach the correct destination.
• Item Swapping: Changing the color or size of a cardigan or belt, provided the requested item is currently in stock.
• Order Consolidation: Removing an item from an order before it is packed.

Please note that we cannot add new items to an existing order. For additional purchases, we recommend placing a secondary order, which will also be subject to our $6.99 flat shipping rate.

3. Non-Modifiable Orders

Once your order has been assigned a tracking number from USPS, UPS, or FedEx, it is considered "In Transit" within our system. At this stage, Giftrstore is physically unable to intercept, change, or cancel the shipment. If you no longer desire the items after they have shipped, you must wait for the delivery to arrive and then follow the procedures outlined in our 90-day Return Policy.

4. Refund Reconciliation for Canceled Orders

If a cancellation is successfully processed before shipment, Giftrstore will issue a full refund to your original payment method (PayPal, Venmo, or Credit Card). As per our Refund Policy, our objective is to finalize this reconciliation within 10 business days. Note that while Giftrstore voids the transaction immediately, your banking institution or digital wallet provider may have their own internal timelines for releasing the funds back to your statement.

5. Refused Deliveries

Refusing a package at the time of delivery by USPS, UPS, or FedEx is not a recommended method of cancellation. Refused packages are often subject to "Return to Sender" transit times which are significantly slower than standard shipping. If a package is refused, the refund will only be processed once the items are safely returned to our facility and inspected, and the original $6.99 shipping fee will remain non-refundable.

6. Contact and Support Information

We understand that mistakes happen and will do our professional best to assist you with your order status. For the fastest response, please contact us within the support hours listed below.